Our products are only available to order online or over the telephone. All orders received are picked, packed and dispatched from our distribution warehouse. We aim to deliver next working day for orders received before midday. Orders received after midday may take two weekdays to deliver, however we will endeavour to dispatch the same day where possible. Please contact us if you need a next day delivery and have placed your order after midday and we will try to process your order ASAP.
Orders are despatched using DPD Local who send out notifications by SMS text confirming when your order will be delivered. The notification confirms Date and Time within a 1 hour slot. If the notified time isn’t suitable there is an option to request alternative dates, times and for the parcel to be delivered to a safe location by replying to the SMS text. Larger orders may arrive on a pallet, unfortunately at this time our pallet delivery service does not include delivery notifications.
DPD will attempt to make the delivery within the allocated time slot. If you are not around to accept the delivery and a request to leave it in a safe place hasn’t been made, the driver will leave a calling card with the contact number of your local depot. You may choose to have the parcel delivered to an alternative location, please note this may incur a surcharge. It is the drivers responsibility to leave your parcel at the requested delivery address in what they deem to be a safe location. As a domestic property this will be at the door or entrance hall, at the front desk/reception in commercial properties or a hidden location on the property should you request for it to be left in a safe place.
Our standard delivery service covers the Mainland UK. This includes England, Wales and Mainland Scotland, but does not include Ireland, Northern Ireland or Offshore locations such as the Isle of Wight. If you believe your delivery location may not be covered under the standard delivery service, please call us to get a delivery quote.
If an item is received damaged, short or you have received an incorrect item you must inform us within 7 days from the date of receipt of the order. It is the customers responsibility to check the order once it has been delivered.